General Conditions of Sale

• Company name: FRALAP
• Legal form: SAS
• Head office address: 8 rue Lilienthal, 41000 Blois
• SIRET/SIREN number: 934446725
• Intra-community VAT number: FR29934446725
• RCS number: Blois B 934 446 725
• Legal representative: Antoine Michel Teixeira De Carvalho, President.

Between the Fralap Company,
8 rue Lilienthal, 41000 Blois,
represented by Mr. Antoine Teixeira de Carvalho as President,
duly authorized for the purposes hereof.
The company can be reached by email.

Hereinafter the "Seller" or the "Company".

On the one hand, great opportunities lie in

And the natural or legal person purchasing the products or services of the company,
Hereinafter, the "Buyer", or "the Customer"

On the other hand,

The following was stated and agreed:

PREAMBLE

The Seller is a designer of manufacturing products and services, import of precious and semi-precious stone products and raw materials, retail trade of stone cutting items, marketed through its website (https://fralap.fr) or those of its partners. The list and description of the goods and services offered by the Company can be consulted on the aforementioned sites.

Article 1: Object

These General Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products offered by the Seller.

Article 2: General provisions

These General Conditions of Sale (CGV) apply to all sales of Products, made through the Company's points of sale, its approved distributors, its website (https://fralap.fr) or those of its partners which form an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The General Conditions of Sale applicable then are those in force on the date of payment (or the first payment in the event of multiple payments) of the order. These General Conditions of Sale can be consulted on the Company's website at the following address: https://fralap.fr. The Company also ensures that their acceptance is clear and unreserved by setting up a check box and a validation click. The Customer declares to have read all of these General Conditions of Sale, and where applicable the Special Conditions of Sale linked to a product or service, and to accept them without restriction or reservation. The Customer acknowledges that he has received the necessary advice and information to ensure the suitability of the offer to his needs. The Client declares that he is able to legally contract under French laws or validly represent the natural or legal person for whom he is contracting. If the Customer refuses to accept these General Conditions of Sale, he will not be able to order products from the Company. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions. By placing an order, Customer represents and warrants that it is a bona fide Customer and end user and will not deliver, sell or otherwise distribute Company's products or purchase products for commercial purposes. or for any commercial purpose. If, despite efforts, the product is no longer available or if the Company has valid reasons to believe that an order has been placed in violation of these General Conditions of Sale, then it may refuse this order. The Company reserves the right to modify the assortment of items offered and may, in particular, from time to time limit the quantity of products that may be ordered by a Customer during a single purchase transaction.

Article 3 Price

The prices of products sold through the Company's points of sale, its authorized distributors, its website (https://fralap.fr) or those of its partners are indicated in Euros all taxes included (VAT + other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums do not fall within the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The costs necessary for access to the Company's points of sale, those of its approved distributors, the Company's websites or those of its partners are the responsibility of the Customer. If applicable also, delivery costs. Although the Company endeavors to ensure that the descriptions, photographs or graphic representations of the products and services communicated are as accurate as possible, it does not guarantee that these or other contents are free from any error, whether as a result of an inaccuracy, an omission, an obsolete element or for another reason. Accordingly, the Customer's sole remedy in the event of such an error is to return the product as set forth in our returns policy.

Article 4: Conclusion of the online contract

The Customer must follow a series of steps specific to each Product offered by the Seller in order to complete their order. However, the steps described below are systematic:

• Information on the essential characteristics of the Product;
• Choice of Product, where applicable its options and indication of the Customer's essential data (identification, address, other);
• Acceptance of these General Conditions of Sale;
• Verification of the elements of the order and, where applicable, correction of errors;
• Follow-up of payment instructions and payment of products;
• Delivery of products.

The Customer will then receive confirmation by email of payment for the order, as well as an acknowledgment of receipt of the order confirming it. For delivered products, this delivery will be made to the address indicated by the Customer. The Company or its third party service providers may collect additional personal information at this time for security and anti-fraud reasons. For the purposes of successful completion of the order, and in accordance with article 1316-1 of the French Civil Code, the Customer undertakes to provide true identification information. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Article 5: Products and Services

The essential characteristics of the goods, services and their respective prices are made available to the buyer at the Company's points of sale, its authorized distributors, on its website (https://fralap.fr) or those of its partners. The customer certifies having been informed of the delivery costs as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer's order within the limits of available Product stocks, or planned Product stocks in the case of pre-order, only. This contractual information is presented in detail and in French and can be translated. In accordance with French law, they are subject to a summary and confirmation when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the offer of the Products as well as their prices is specified in the points of sale of the Company, its authorized distributors, on its website (https://fralap.fr) or those of its partners, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Unless special conditions apply, the rights granted hereunder are granted only to the natural person who signed the order (or the person who holds the email address provided). In accordance with the legal provisions on compliance and hidden defects, the Seller will refund or exchange defective products or products that do not correspond to the order. Reimbursement can be requested by contacting the Company.

Article 6: Retention of Title

The products remain the property of the Company until the full payment of the price.

Article 7: Terms of delivery

The products are delivered to the delivery address which was indicated when ordering. This deadline does not take into account the order preparation and manufacturing time in the case of a pre-order. When the delivery requires an appointment with the Customer, he will be notified. When the Customer orders several products at the same time, they may have different delivery times for reasons of optimization. In the event of late delivery, the Customer has the option of resolving the contract under the conditions and procedures defined in Article L 138-2 of the Consumer Code. The Seller then reimburses the product and the “outbound” costs under the conditions of Article L 138-3 of the Consumer Code. The Seller provides a telephone contact point (cost of local communication from a landline) indicated in the order confirmation email in order to monitor the order. The Seller points out that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the delivered product.

Article 8: Availability and presentation

Orders will be processed within the limits of stocks of Products available, stocks of Products planned in the event of a pre-order, or subject to stocks available from the Company's suppliers. In the event of unavailability, the order for this item may be canceled upon simple request. The Customer can then request a credit for the amount of the item or its reimbursement.

Article 9: Payment

Payment is due immediately upon ordering, including for pre-ordered products, online, by telephone or in person. The Customer can make payment by bank transfer. Occasionally, other payment methods may be authorized by contacting the Company. The company will do everything possible to protect personal information during the entire online sales process, but we cannot guarantee the integrity and security of the data that the Customer communicates and cannot be held responsible for any damage or loss resulting from the use of the Internet network, for example in the event of hacking.

Article 10: Cancellation period

In accordance with Article L. 121-20 of the French Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to provide reasons or pay penalties, with the exception, where applicable, of return costs". "The period mentioned in the preceding paragraph runs from the receipt for the goods or the acceptance of the offer for the provision of services". The right of withdrawal can be exercised by contacting the Company. The Company informs Customers that in accordance with Article L. 121-20-2 of the French Consumer Code, this right of withdrawal cannot be exercised for bracelets, small leather goods and all Products created or modified at the specific request of the Customer. In the event of exercising the right of withdrawal within the aforementioned period, only the price of the product(s) purchased and the shipping costs will be refunded, the return costs remain the responsibility of the Customer. Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new; if possible, they must be accompanied by a copy of the proof of purchase.

Article 11: Guarantees

In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects in the products. The Seller reimburses the buyer or exchanges products that are apparently defective or do not correspond to the order placed. The refund request must be made by contacting the Company. The Seller reminds the consumer that:

• has a period of 2 years from delivery of the goods to act with the Seller;
• that he can choose between replacement and repair of the goods subject to the conditions provided for by the aforementioned provisions;
• that he is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods;
• that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and, in this case, he can choose between the resolution of the sale or a reduction of the sale price ( provisions of articles 1644 of the Civil Code).

Article 12: Complaints

If necessary, the Buyer may submit any complaints by contacting the Company.

Article 13: Intellectual Property Rights

Brands, patents, designs, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these General Conditions of Sale. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 14: Force Majeure

The fulfillment of the obligations of the seller at the end of the present contract is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its execution. The seller shall notify the customer of the occurrence of such an event as soon as possible.

Article 15: Nullity and modification of the contract

Should any of the provisions of this Agreement be canceled, such nullity shall not result in the invalidity of any other provisions which shall remain in force between the parties. Any modification of the contract is valid only after written agreement signed by the parties.

Article 16: Protection of personal data

In accordance with the Data Protection Act of January 6, 1978, you have the rights to question, access, modify, oppose and rectify personal data concerning you. By adhering to these general conditions of sale, you consent to our collection and use of this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. The Company monitors attendance on all of its sites and points of sale, whether its own or partners. When you have registered your account on the website or through the Company's representative, you will receive a notification which will allow you to access your account with a permanent connection identifier to your account and a password. It is the Customer's responsibility to permanently ensure the secrecy and security of his password, as well as access to his account. The Company cannot be held responsible for fraudulent use of your account following the access of a third party and their use of the Customer's password and the connection identifier to their account. In the event that the Company has reason to suspect that a third party has violated a Customer's registration, password and/or account login ID, it will immediately cancel and terminate such account and notify the Customer of the termination.

Article 17: Limitation of liability clause

To the extent permitted by law, the Company grants no guarantee whatsoever regarding this Contract or its subject matter and cannot under any circumstances be held responsible for direct or indirect loss or damage, including:

• loss of opportunity (including loss of a Contract or a right to participate in a private or public offering);
• the cost of a lost opportunity;
• loss of income;
• a loss of goodwill;
• damage to reputation;
• loss or corruption of data and in general,

and whatever the circumstances, loss or damage, direct or indirect, of a contractual or tortious nature. If the Company must nevertheless be held liable for damages relating to your reservation or this Contract, a clause limiting the Seller's liability for the performance of the service is stipulated at 1000 euros.

Article 18: Applicable law

All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein, will be subject to French law, without reference to provisions concerning a possible conflict of laws. and excluding the Convention on the International Sale of Goods (CISG).

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